Tips From Our Team: Gregory, Allianz Global Assistance SG
Tell us a little bit about yourself
My name is Gregory Dinesh Mohan and I am from Kuala Lumpur (Malaysia). I am currently the Team Lead for Travel and Appliance Protection Operations for both Singapore and Malaysia. I was with Shell for a good 10 years prior to joining Allianz.
What does your typical day at Allianz Global Assistance SG look like?
My daily task is pretty hectic considering the type of support that we provide while trying to be cost-effective. The team works 24/7 and deals with customers via phone and emails. We try our best to assist customers where possible. I give the team speeches once a while to keep their spirits high. Training is self-conducted, using train the trainer methodology.
What is the best part of your job?
The best is when I interact with my staffs daily, not only focusing on work-related matters but also when it comes to their non-office matters. However, I try not to get it into it too personal as it might have other kinds of impact later on. They get the positive aura from me, which is good for the overall team and company. Making customers happy and delighting them is another thing that I try to do every day.
Why, in your expert opinion, should someone book their travel insurance through Allianz Global Assistance SG?
Every individual has something that they look for when they purchase travel insurance. Allianz Global Assistance SG has surpassed the level of insurance affordability by giving it out at lower rates. Now everyone can travel safely with insurance purchased from Allianz. More reasons for anyone to buy Allianz insurance as it is so affordable.
What tips would you give to anyone who wants to book travel insurance
It is important to buy travel insurance as early as possible. Just buy an annual plan so you are automatically covered for all trips during the annual travel duration. If you have an existing medical condition, please make sure you read the fine prints more than once before purchase. And please visit your local doctors first before going for a trip to get the necessary injections if you know that you are going to countries for which these are required.
What was the best holiday you have been on?
Any place with excellent seafood and clean toilets is good enough or me. Krabi which is in Thailand is a nice and quiet place to be. The people are nice and friendly too. Food is great as well. Try the local food there, the street hawker food. It tastes better than restaurant ones. Plus you save a lot too.
Do you have any travel tips that you could pass onto other travellers?
Stupidity is not covered as part of any insurance plan. So if you buy a travel insurance policy, please stay within the policy limits. This saves a lot of trouble if at all you need to make an insurance claim later on.